{"id":10479,"date":"2014-02-07T08:46:02","date_gmt":"2014-02-07T08:46:02","guid":{"rendered":"http:\/\/demo.qodeinteractive.com\/strata\/?page_id=10479"},"modified":"2025-06-07T18:58:46","modified_gmt":"2025-06-07T18:58:46","slug":"returns_exchanges","status":"publish","type":"page","link":"https:\/\/www.digitaltechie.co.za\/za\/returns_exchanges","title":{"rendered":"Returns &#038; Exchange"},"content":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_separator type=&#8221;transparent&#8221; up=&#8221;25&#8243; down=&#8221;25&#8243;][vc_column_text]<\/p>\n<h2><strong>Digital Techie(Pty)Ltd \u2013 Returns &amp; Exchange Policy<\/strong><\/h2>\n<p><strong>Last Updated:<\/strong> 06th May 2025<\/p>\n<p>&nbsp;<\/p>\n<p>Thank you for shopping with <strong>Digital Techie (Pty)Ltd<\/strong>. We strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our Returns and Exchange Policy outlines the terms under which you may return or exchange products.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>1. Eligibility for Returns &amp; Exchanges<\/strong><\/h2>\n<ul>\n<li>Products must be returned <strong>within 5 days<\/strong> of delivery.<\/li>\n<li>Items must be <strong>unused, in original packaging<\/strong>, and in resalable condition (with tags\/labels intact).<\/li>\n<li>Proof of purchase (order number\/receipt) is required.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>Non-Returnable Items:<\/strong><\/h3>\n<ul>\n<li>Software, downloadable products, or opened digital goods.<\/li>\n<li>Personalized\/custom-made items.<\/li>\n<li>Products damaged due to misuse or negligence.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>2. Return Process<\/strong><\/h2>\n<ol start=\"1\">\n<li><strong>Request a Return:<\/strong> Contact our support team at <a href=\"mailto:order@digitaltechie.co.za\">Orders Department<\/a> or log into your account to initiate a return.<\/li>\n<li><strong>Approval &amp; Instructions:<\/strong> We\u2019ll verify eligibility and provide a <strong>Return Authorization Number (RMA)<\/strong> and shipping instructions.<\/li>\n<li><strong>Ship the Item:<\/strong> Securely pack the product and include the RMA. Return shipping costs may apply unless the return is due to our error (e.g., wrong\/damaged item).<\/li>\n<li><strong>Inspection &amp; Processing:<\/strong> Once received, we\u2019ll inspect the item and process a refund\/exchange within 2 &#8211; 3 business working days.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><strong>3. Refund Options<\/strong><\/h2>\n<ul>\n<li><strong>Refunds:<\/strong> Issued to the original payment method within 2-3 business working days after approval.<\/li>\n<li><strong>Store Credit:<\/strong> Option available upon request.<\/li>\n<li><strong>Exchanges:<\/strong> Subject to product availability.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>4. Exchanges<\/strong><\/h2>\n<ul>\n<li>Exchanges are provided for defective\/wrong items or size\/color changes (if available).<\/li>\n<li>Customers cover return shipping unless the error is ours.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>5. Warranty Claims<\/strong><\/h2>\n<p>Defective products covered under warranty will be repaired\/replaced per the manufacturer&#8217;s terms. Contact support for assistance.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>6. Return Shipping Costs<\/strong><\/h2>\n<ul>\n<li><strong>Customer responsibility:<\/strong> Unless the return is due to our error.<\/li>\n<li><strong>Free returns:<\/strong> May apply for select promotions (check website for details).<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>7. Damaged\/Missing Items<\/strong><\/h2>\n<p>Report issues within <strong>48 hours<\/strong> of delivery. Provide photos and order details for resolution.<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>8. Contact Us<\/strong><\/h2>\n<p>For questions regarding this returns &amp; exchange policy, please contact us at:<br \/>\n\ud83d\udce7\u00a0<strong>Email:<\/strong> <a href=\"mailto:orders@digitaltechie.co.za\">Orders Department<\/a><br \/>\n\ud83d\udccd\u00a0<strong>Address:<\/strong> 9th Floor, Atrium On 5th,<\/p>\n<p>5th Street<\/p>\n<p>Sandton<\/p>\n<p>Johannesburg, Gauteng, 2196<br \/>\n\ud83d\udcde\u00a0<strong>Phone:<\/strong> +27764454140<\/p>\n<p>By using this website, you acknowledge that you have read, understood, and agreed to this policy.<\/p>\n<p><strong>Digital Techie (Pty) Ltd<\/strong><br \/>\n<strong>Enterprise Reg.:<\/strong> 2013\/056262\/07<br \/>\n<strong>VAT Number:<\/strong> 4380275273[\/vc_column_text][vc_separator type=&#8221;transparent&#8221; up=&#8221;25&#8243; down=&#8221;25&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;grid&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221;][vc_column_inner width=&#8221;1\/6&#8243;][\/vc_column_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_separator type=&#8221;transparent&#8221; up=&#8221;25&#8243; down=&#8221;25&#8243;][vc_column_text] Digital Techie(Pty)Ltd \u2013 Returns &amp; Exchange Policy Last Updated: 06th May 2025 &nbsp; Thank you for shopping with Digital Techie (Pty)Ltd. We strive to ensure your complete satisfaction with every purchase&#8230;.<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10479","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.digitaltechie.co.za\/za\/wp-json\/wp\/v2\/pages\/10479","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.digitaltechie.co.za\/za\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.digitaltechie.co.za\/za\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.digitaltechie.co.za\/za\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.digitaltechie.co.za\/za\/wp-json\/wp\/v2\/comments?post=10479"}],"version-history":[{"count":57,"href":"https:\/\/www.digitaltechie.co.za\/za\/wp-json\/wp\/v2\/pages\/10479\/revisions"}],"predecessor-version":[{"id":14081,"href":"https:\/\/www.digitaltechie.co.za\/za\/wp-json\/wp\/v2\/pages\/10479\/revisions\/14081"}],"wp:attachment":[{"href":"https:\/\/www.digitaltechie.co.za\/za\/wp-json\/wp\/v2\/media?parent=10479"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}