Digital Techie :: Shipping

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Digital Techie(Pty)Ltd – Shipping & Delivery

Policy

Last Updated: 06th May 2025

At Digital Techie, we strive to ensure a seamless and efficient delivery experience for all our customers. Below, you’ll find detailed information about our shipping methods, delivery timelines, and policies.

1. Shipping Methods & Carriers

We partner with trusted logistics providers to deliver your orders safely and on time. Depending on your location, we may use:

Standard Shipping (1 – 5 business working days)
Expedited Shipping (1 – 3 business working days) – Additional fees apply
Local Pickup ( Available Only in Gauteng, South Africa)

2. Processing Time

Orders are typically processed within 1–2 business working days (excluding weekends & holidays).
Custom or pre-order items may require additional processing time, which will be communicated at checkout.

3. Delivery Time frames

Once your order is shipped, estimated delivery times are:

Domestic (South Africa): 3–7 business working days
International: 7–15 business working days (varies by destination)
Expedited Shipping: 1 – 3 business working days (domestic only)

Note: Delivery times are estimates and not guaranteed, as delays may occur due to carrier issues or unforeseen circumstances.

4. Shipping Costs

Free Shipping: Available on select orders (minimum purchase may apply).
Flat-Rate Shipping: A standard fee may apply for certain products.

5. Order Tracking

Once your order is shipped, you’ll receive a confirmation email with a tracking number to monitor your package.

6. International Shipping

We ship to select countries; customs fees, taxes, or import duties are the customer’s responsibility.
Delivery times may vary based on customs processing.

7. Undelivered or Returned Packages

If a package is returned due to an incorrect address, failed delivery attempts, or refusal, you may be responsible for reshipment costs.

8. Lost or Damaged Shipments

If your order is lost or arrives damaged, contact us within 7 days of delivery at Orders Department with order details and photos (if applicable).
We will assist with replacements or refunds as per our Returns & Exchange Policy.

9. Contact Us

For questions regarding this shipping & delivery policy, please contact us at:
📧 Email: Digital Techie Info. Team
📍 Address: 9th Floor, Atrium On 5th,

5th Street

Sandton

Johannesburg, Gauteng, 2196
📞 Phone: +27764454140

By using this website, you acknowledge that you have read, understood, and agreed to this policy.

Digital Techie (Pty) Ltd
Enterprise Reg.: 2013/056262/07
VAT Number: 4380275273